The estimated delivery time for Spain (mainland and Balearic Islands) will be 1-2 business days.
Rest of Europe will be 3-4 business days.
Shipping costs are free for Spain; The shipping cost will be added to other countries.
Please note that orders made after 13.00 H (GMT + 1) on Friday and on Saturday and Sunday will be prepared to be shipped on Monday of the following week. The national holidays in Spain and Local in the community of Madrid, can also cause delays in the deliveries.
To ensure maximum security and speed, all orders are sent through private couriers. Once the shipment has been processed, you will receive an email with the tracking number information and a link so that you can track it through the web.
Deliveries are made between 8.30 and 19.00 and require a signature of who receives the shipment, to guarantee the safe reception of your order.
Gifts and Packaging
All items purchased from the Valgut & Bag Online store are packaged as a gift. All products carry your protective bag with our logo and go inside a Valgut box to ensure your protection during shipping and you can later keep it in comfort. The shipping package is delivered in a discrete box.
The invoice with the price is sent to the billing address. The package with the order includes a note without price, so you can send your purchase directly as a gift.
In the purchase process, you have the possibility to include a gift card with a dedication text. Valgut & Bag will prepare this card and include it in the package.
All Valgut & Bag items are the property and liability of Valgut & Bag until payment is received and the products are shipped to the address specified by the customer. Items are insured against accidental loss or deterioration during shipping. In any case, this situation must be tested by our carriers if your shipment takes more than 8 business days, please contact the Customer service team, we kindly notify you of this delay within 30 days from the estimated date of Delivery, so we can manage the incident.
You must make sure that your purchase arrives correctly when you receive it. We invite you to contact our customer service team for any claim. Valgut packaging must be kept in perfect condition to request the claim.
If you wish to change or return your purchase made through the Valgut & Bag Online shop. You can do this by following the terms specified in the changes and returns section.
Buy and secure payment
To purchase an item through the Valgut & Bag Online store, simply select “Add to Cart” on the product page and then click on the “Buy” button when you want to complete your order. It will be directed directly to the safe area of purchase, where you can choose a billing address (where we will send your invoice) and a shipping address (which may be different from the billing address, for example: a work address, a company, the Direct address of the person you want to receive the gift…). In the last safe payment step, you can choose between several payment options.
valgutandbag.com accepts payments with:
– Visa/MasterCard Card
In some cases, after clicking the final Payment button, the page can re-direct you to your bank’s website and ask for an extra security key for payment with your Visa or MasterCard card. This is the 3D Secure, a security system developed by your bank that asks you to enter your personal key to make the purchase safely. This key to buy online with your card is totally personal and has to facilitársela your bank. For more information, you can contact your bank or our customer support team directly.
After receiving the payment and confirm your order, it will be automatically sent to Valgut & Bag to be processed. The confirmation of your order presupposes the complete acceptance of the terms and conditions of the sale through the Online store of Valgut & Bag.
You will receive an email with the confirmation and summary of your purchase.
The prices of Valgut & Bag products are in several currencies and include taxes and fees. Valgut & Bag reserves the right to change, at any time and without prior notice, the prices on the website valgutandbag.com. However, the prices which appear at the time the consumer has made the purchase shall be those which are deemed to be valid.
All the data registered in shovalgutandbag.com serve as proof of the transactions carried out between Valgut & Bag and its clients. In disagreement between the parties on a transaction made on the website valgutandbag.com, all the registered data will be considered irrefutable proof of the transaction.
The prices and products shown on the website valgutandbag.com are subject to availability at the time of ordering. If the product you have ordered is not available, you will be informed as soon as possible by our customer service team. In that case, you can change your purchase and replace an item with another one available in the Online store or cancel it.
If you decide to cancel your order, the amount will be immediately returned to your card or PayPal account with which you made the payment.
Valgut & Bag is not responsible for the non-availability of the products. Valgut & Bag reserves the right to change, at any time and without prior notice, the products presented at valgutandbag.com.
To ensure the correct visualization of currencies, means of payment, price and shipping conditions in your region, select your country in the dropdown that appears in the upper left menu of the website valgutandbag.com.
Changes and returns
You can change the items purchased through the Online store of Valgut & Bag within thirty (30) days with the delivery note that accompanies all orders or with the official invoice of your online purchase that we send by mail. In order for the change to be made the item (s) must be in perfect condition and with the original packaging.
If you wish to return an item (s) purchased through the Valgut & Bag Online Store, you may do so in the fourteen (14) business days following receipt of your purchase. The working days to exercise the right of withdrawal will be counted in accordance with the law of the place of delivery of the product. The refund of the amount paid shall be made within a maximum period of five (5) days from the receipt and approval of the return.
The item (s) must be in perfect condition and must be returned in its original packaging, together with all accessories included, to the following address:
Valgut & Bag
C/Vicente Gaceo, 19, 1 º C
The refund of the amount paid (excluding the direct cost of return of the product) will be made to the same card or PayPal account with which you made the payment. Only the original purchaser of the product (s) can request a refund since the reimbursement is made to the means of payment used for the purchase.
Valgut & Bag is not responsible if the item (s) you wish to return to the Valgut & Bag Online Store is lost, misdirected or shipped out of time. The customer is responsible in this case for the risks of sending their purchase.
Terms and Conditions
At the end of the purchase procedure, you will be asked to press the “Pago” button, which confirms your order. After confirmation, your order will be sent to Valgut & Bag for processing. Your order may not be modified or cancelled except in accordance with the terms and conditions of sale or with the provisions established in Spanish law. Confirmation of your order will mean acceptance of all terms and conditions of sale. You will be sent a summary notification of the main data of the order by email.
Any data registered by the website valgutandbag.com will serve as proof of the transactions made between Valgut & Bag and its clients.
In the event of any discrepancy between Valgut & Bag and any of its clients in connection with a transaction made on the website valgutandbag.com, the registered data will be considered as irrefutable proof of the transaction They contain. The risks (in particular the loss, theft or damage) relating to the products delivered will be assumed by the purchaser from the date of delivery.
The purchase of any product through Valgut & Bag’s official Online store is subject to these terms and conditions of sale.
Orders may be made by consumers and companies to purchase VALGUT & BAG products without the intention of resale. Any resale or distribution of VALGUT & BAG products purchased through the valgutandbag.comwebsite is strictly prohibited.
VALGUT & BAG will be able to update these terms and conditions of sale at any time. You can consult the most up-to-date version of the general terms and conditions of sale at any time by clicking on the link titled “Terms of Sale”. To make any order through the Valgut & Bag Online Store, you will need to accept the terms and conditions of sale in force at the time of ordering.